Promo X CRM (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, platform, and related services (collectively, the “Service”).
By using Promo X CRM, you agree to the terms of this Privacy Policy. If you do not agree, please contact us.
1. Information We Collect
We collect information that helps us provide, improve, and secure our CRM platform:
A. Information You Provide to Us
- Account Information: Name, company name, email, phone number, address, and billing details.
- Business Data: Client lists, orders, communications, and other data you upload into Promo X CRM.
- Support Requests: Any messages, files, or communications you send to our support team.
B. Information Collected Automatically
- Usage Data: Pages visited, features used, actions performed, session duration, and interactions.
- Device & Log Data: Browser type, operating system, IP address, device identifiers, and cookies.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Promo X CRM platform.
- Personalize your user experience.
- Process payments and manage subscriptions.
- Communicate with you about updates, support, or marketing (with your consent).
- Improve our platform, features, and customer service.
- Ensure security, prevent fraud, and comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information.
We may share your information only in the following cases:
- Service Providers: With trusted partners who help us operate the Service (e.g., hosting, billing, email services).
- Legal Compliance: When required by law or to protect our rights.
- Business Transfers: In case of a merger, acquisition, or sale of company assets.
All third parties are required to maintain the confidentiality and security of your information.
4. Data Storage and Security
Your data is stored on secure, encrypted servers located in the United States and/or Canada.
We use industry-standard encryption (SSL/TLS), firewalls, and access controls to protect your information.
We take every reasonable measure to safeguard your data from unauthorized access, alteration, or disclosure.
5. Data Retention
We retain your information as long as your account is active or as needed to provide our services.
If you close your account, we securely delete your data within a reasonable timeframe unless required by law to retain it.
6. Your Rights
Depending on your location, you may have the following rights:
- Access and request a copy of your data.
- Request correction or deletion of your information.
- Withdraw consent for marketing communications.
- Data portability (to transfer your data to another provider by logging into the system and accessing your data).
You can exercise these rights by contacting us at [email protected].
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in and remember preferences.
- Analyze traffic and improve our platform.
- Deliver personalized marketing messages.
8. Third-Party Links
Promo X CRM may contain links to third-party websites or integrations (e.g., SAGE, QuickBooks, Stripe).
We are not responsible for the privacy practices or content of these third parties.
9. Children’s Privacy
Our platform is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
All updates will be posted on this page with a new “Effective Date.”
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: [email protected]
Website: www.promoxcrm.ai
Phone: +1 760 600 8414