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Share the customer picture
Help teammates see the relevant relationship and order history.
Sales, service and operations work from the same customer and order information.
Connect conversations, ownership and updates to the customer and order, helping sales, service, purchasing and production work from the same picture.
Sales, service and operations do not need identical screens, but they do need consistent customer and order information. Make handoffs clear about what changed, who owns the next step and when it is due.
Help teammates see the relevant relationship and order history.
Pass on decisions, open questions and next actions with the work.
Give each person clarity about what they are expected to do next.