◎
Name an owner
Make responsibility clear so work does not sit between teammates.
Turn follow-ups and operational steps into visible responsibilities.
Assign an owner and due date to each task, then keep follow-ups visible alongside the customer or order they support.
Tasks work best when the person responsible can see why the work matters and what it is connected to. Keep follow-ups tied to the customer, opportunity or order rather than leaving them as isolated reminders.
Make responsibility clear so work does not sit between teammates.
Use due dates to help teams prioritize what needs attention today.
Connect the task to the customer or order that prompted it.